Making Reservation For Ehon no Kunino Alice

* If your reservation date is today, please send a form by 1PM at the latest.  We will get back to you within few hours.  Please also take note that the restaurants do not allow us to make reservations more than 1 month before.  

1. Reservation Policy

• When the customer makes a reservation via our System, we will send an e-mail to confirm the reservation.
• The customer must agree to receive the confirmation email by usage of the System.
• In the event that the seats were unable to reserve on the customer's preferred date and time, we will inform the customer via e-mail.  If we were able to suggest for the alternative dates and time, we will inform the customer via e-mail and confirm the reservation after we receive the customer’s response to its e-mail.  The customer must respond to our e-mail within 2 days, or else the reservation will be cancelled.

2. Cancellation Policy

• In order for us to maintain a consistent level of service, we ask that the customer cancel the reservation up to 3 days before the reservation date in the event that the customer is unable to come.

3. Confirmation Policy

• The customer will be required to pay a cancellation fee in accordance with our Cancellation Fee Policy.
• In accordance with our Cancellation Fee Policy, we require the customer to provide us with valid credit card information when canceling a reservation.
• The customer is required to agree to our Cancellation Fee Policy when making a reservation.

4. Cancellation Fee Policy

• If the customer cancels the reservation up to 3 days before the reservation date, we will not collect a cancellation fee.
• When the reservation is canceled between 1 and 3 days before the reservation date, we will collect a cancellation fee of 50% of the total.  
• When the reservation is canceled on the day of the reservation, we will collect a cancellation fee of 100% of the total. 

5. Queries

• If you have any further queries regarding cancellation, please contact Picrumb directly.