List of Agreements

1. Reservation Policy

  • When the customer makes a reservation via our System, we will send an e-mail to confirm the reservation.
  • The customer must agree to receive the confirmation email by usage of the System.
  • In the event that the seats were unable to reserve on the customer's preferred date and time, we will inform the customer via e-mail.  If we were able to suggest for the alternative dates and time, we will inform the customer via e-mail and confirm the reservation after we receive the customer’s response to its e-mail.  The customer must respond to our e-mail within 2 days, or else the reservation will be cancelled.

2. Cancellation Policy

  • In order for us to maintain a consistent level of service, we ask that the customer cancel the reservation up to 3 days before the reservation date in the event that the customer is unable to come.

3. Confirmation Policy

  • The customer will be required to pay a cancellation fee in accordance with our Cancellation Fee Policy.
  • In accordance with our Cancellation Fee Policy, we require the customer to provide us with valid credit card information when canceling a reservation.
  • The customer is required to agree to our Cancellation Fee Policy when making a reservation.

4. Cancellation Fee Policy

  • If the customer cancels the reservation up to 3 days before the reservation date, we will not collect a cancellation fee.
  • When the reservation is canceled between 1 and 3 days before the reservation date, we will collect a cancellation fee of 50% of the total.  
  • When the reservation is canceled on the day of the reservation, we will collect a cancellation fee of 100% of the total. 

5. Queries

  • If you have any further queries regarding cancellation, please contact Picrumb directly.