When the customer makes a reservation via our System, we will send an e-mail to confirm the reservation within 48 hours.
The customer must agree to receive the confirmation email by usage of the System.
In the event that the seats were unable to reserve on the customer's preferred date and time, we will inform the customer via e-mail. If we were able
to suggest for the alternative dates and time, we will inform the customer via e-mail and confirm the reservation after we receive the customer’s response to its e-mail. The
customer must respond to our e-mail within 48 hours, or else the reservation will be cancelled.
2. Payment and Cancellation Policy
The customer will be required to pay the fee of the tickets by credit card within 48 hours after receiving a confirmation mail from us. The tickets will
be automatically cancelled after 48 hours if we cannot confirm the payment.
3. Cancellation Fee Policy
After customer makes the payment of the tickets by credit card, the customer will be able to cancel the reservation by 5 days before the reservation date. In such case, the customer will be responsible for the booking and the refunding fee of 500 JPY (Approx. 5
USD). Picrumb will refund the amount within 1 week.
If you have any further queries regarding cancellation, please contact Picrumb directly.